Talk to ABA Service Channels

Service to the Associate

Phone 17 997158998 is the first option to contact us.

Specialist 24 hours It is the contact channel for Urgencies and emergencies of the services, also by Whats App 017988281390 Through the website: www.abatransfusao.org

ombudsman

Contact with the ombudsman takes place as follows:

1. The Associate must activate one of the service channels: telephone 017991051425, e-mail or contact us. 2. If there is still any question about the service received, the beneficiary may contact the ombudsman by mail, at Rua Laurindo Torezani, Lago Sul, Bady Bassitt, SP | 15.115-000 or through the website.

FREQUENTLY ASKED QUESTIONS

What exactly are my benefits?

A: Get the assurance of autotransfusion in surgery without worry.

Be part of scientific study programs that develop and improve health in Brazil

Be part of thousands of people with the same objective, participate in discussions, information and follow everything on the subject.

Is there a membership fee?

A: Yes, Individual and Participatory R$0.00, Family R$0.00. Up to 12 installments (payment made once)

Where can I be served by ABA with Autotransfusion?

A: In the entire national territory, at the Brazilian level.

Will I face difficulties or complications to have the equipment?

A: No, the services are completely safe and ready to help you. In addition, the associate can rest assured that our specialists will do all the insertion for the supply with the doctor and hospital.

Is there a waiting time for me to use Autoransfusion XTRA as soon as I become an affiliate?

A: There is a 4 month waiting time after becoming a member. In the fifth month it is released if necessary (5th month the XTRA release is activated)

How many times a year (12 months) do I benefit from Autotransfusion?

A: Regardless of the maintenance chosen, the member is entitled to 01 XTRA if necessary per year (01 every 12 months)

What if I need to use the equipment more than once during the 12 months?

A: There is an additional one, it is necessary to contact the central.

Why was my AUTOTRANSFUSION benefit excluded for default?

A: Exclusion of the benefit with the equipment occurs after the third consecutive month (90 days) of default.

How do I request the reactivation of the benefit after being withdrawn due to default?

A: Only after paying off all outstanding monthly fees, the beneficiary must write a letter in his own hand requesting the analysis of reactivation of the benefit explaining the reason and send it to the email aba@abatransfusao.org / Response time: 5 working days.

How does the invoice work?

A: You will receive your ticket by email. That way, you can access it whenever you want just by opening the email that the Brazilian Autotransfusion Center sent you! Remembering that your invoice can always be requested for a duplicate.

What if my doctor doesn't want or thinks he doesn't need to use Autotransfusion?

A: The prerogative of a surgery or use of a product is always the doctor who will perform the surgery. In your consultation, let us know that in this case you have easy access to Autotransfusion because you are part of the Brazilian Association of Autotransfusion and explain in a true way why you want the product at your disposal. For example: Doctor, I'm a Jehovah's Witness and we don't receive any blood other than ours, I would like to have the equipment available. If it's still not allowed, contact us and we'll solve it for you.

How should I proceed to prove that we are entitled to the equipment? if a hospital or doctor asks us

A: Present your membership card to the association and say that you have the right to use the equipment, contact us by phone ( 17988281390 ) or email aba@abatransfusao.org where we will contact the doctor and hospital , we will send you a letter with the requested texts if necessary.